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support for purchase at show

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Pam Palmer

05 Dec, 2011 09:52 AM

Hi,
I would like to suggest that you give phone support to people who purchase a unit from you at a camping or similar show.
If that had been available we would have solved our problem in person rather than very confused email instructions that ended up costing us $90 and not having our unit for a few weeks.
Show purchase = lack of support, shop purchase = personal support. A simple equation.
Regards,
Pam

1. 1 Posted by Matthew NYHOF on 03 Jul, 2012 04:25 AM

   

   I agree with Pam. I Just recently came back from Outback NSW and had issues with my VMS cutting in and out with starting up. This left us in a predicament as this was our only source of navigation. ( I know my fault.) It would have been nice to be able to talk to a technical support technician rather then have to wait until i had access to a computer or a mobile network that worked in outback NSW.. $900 for the unit and camera. Not Happy.

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2. 2 Posted by Tech Support 11 on 03 Jul, 2012 10:48 PM

   

   Hi Mathew,

   Thanks for your feedback. From our dealer listings, we dont have any dealers located outside a phone or internet area. This would mean they would have no phone or email ability, which is essential these days. Same applies to most other businesses.

   Our email/warranty support team respond to many inquiries and all are resolved. Your warranty application was lodged on 03/07/2012 and was approved (with all documentation sent to your preferred email address) on same day within hours.

   By going through this process, saves on turn around time, ensures all your information is accurate and allows us to efficiently resolve your issue.

   However, all your feedback is important and will take this on board.

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3. Tech Support 11 closed this discussion on 03 Jul, 2012 10:48 PM.