tag:support.vms4x4.com,2011-07-06:/discussions/problems/6226-screen-shuts-offVMS: Discussion 2016-06-02T05:30:01Ztag:support.vms4x4.com,2011-07-06:Comment/276545312013-07-09T07:50:22Z2013-07-09T07:50:22Zscreen shuts off. <div><p>Hi Michael</p>
<p>Sorry for the delay in getting back to you, we've been moving
and it's been a bit hectic, moving house is bad, moving work is
horrible!</p>
<p>I'd like to try a firmware flash on your unit first as this is
something that is rather easy and cheap to do. I'd also like to get
you SD card back here so I can check out the software on it and
make sure all is running properly.</p>
<p>What you will need to do is go to our home page <a href=
"http://www.vms4x4.com">www.vms4x4.com</a> and under the support
tab, you will need to log a warranty request. Once the request
has<br>
been lodged, within 1-2 days you will receive an r/a number and
approval to send your SD card back for assessment. We will assess
the SD card and once<br>
actioned, send back to you. The turnaround time we estimate is 7
days.</p>
<p>I will need the serial number of the unit, please refer to the
attached pictures to see the screen that I'm after.</p>
<p>Kind regards<br>
-tech support</p></div>Tech Support 12