tag:support.vms4x4.com,2011-07-06:/discussions/problems/6008-500s-screen-issueVMS: Discussion 2013-07-29T01:28:34Ztag:support.vms4x4.com,2011-07-06:Comment/271828962013-06-06T06:59:21Z2013-06-06T06:59:21Z500s Screen Issue<div><p>Hi Russell</p>
<p>Any chance of a photo of this? almost sounds like a broken
screen, however with a photo I should be able to tell.</p>
<p>Kind regards<br>
-tech support</p></div>Tech Support 12tag:support.vms4x4.com,2011-07-06:Comment/271828962013-06-06T08:05:00Z2013-06-06T08:05:00Z500s Screen Issue<div><p>Hello<br>
photos of screen attached.</p>
<p>The horizontal lines across the top have slowly appeared over
the last 12 months or so (when switched on), just one to start with
but every now and again another one appears. Does not impact the
operation though.</p>
<p>Attachment VMS03 shows the shutdown screen, the touch screen
operation still works - at least on the section you can see.</p>
<p>thanks and regards<br>
Russell</p>
<hr>
<p>From: Tech Support 12 <a href=
"mailto:tender2+db1ca218e7974be990e98f19d5df3dee12c5c1185@tenderapp.com">
tender2+db1ca218e7974be990e98f19d5df3dee12c5c1185@tenderapp.com</a>
To: <a href="mailto:rasnell@yahoo.com">rasnell@yahoo.com</a><br>
Sent: Thursday, 6 June 2013 4:59 PM<br>
Subject: Re: 500s Screen Issue [Problems #6008]</p></div>RUSSELL SNELLtag:support.vms4x4.com,2011-07-06:Comment/271828962013-06-06T23:12:48Z2013-06-06T23:12:48Z500s Screen Issue<div><p>Hi Russell,<br>
Thank you for the photo, you are right it looks like broken screen.
We can offer you 3 options here:<br>
1: Replace the screen, it will be $149(including GST). (It will be
free of charge if your unit is still within warranty)</p>
<p>2:Replace the screen plus 2013 500S Upgrade Cards(RRP $199), for
$248 so $100 off. The latest upgrade card come with<br>
•3 Years Free Map updates*<br>
•iGO Premium Street Navigation<br>
•The latest Navteq Street Mapping<br>
•VMS Off-Road 3.02 (Click here for specs)<br>
•16GB of storage, and boasts a Class 10 speed.<br>
•iTopo - Australia wide 4WD Maps<br>
•Gregory's Australia wide Touring Maps</p>
<p>Or option 3: Trading your old 500S and upgrade to latest
T700HDSII. The 700HDsII is a brand new unit, with a massive 7 inch
screen, included is new street navigation software that is much
more user friendly and more customisable to suit your preferences,
along with upgraded street maps that have vastly improved coverage
of both metro and country areas. There is also 3 years of free map
updates for the street navigation (normally this is $49 a year).
There is also improvements to the off road navigation software and
more maps, over 1600 off road maps are also included, with
excellent coverage of the Victorian high country (much in 50k or
25k), NSW topographic and Queensland topographic maps, giving
excellent detail at the 1:25k scale for much of NSW and QLD. Also
included is "on the road - Free campsites" that includes over 800
tried and tested free campsites Australia wide. This is all loaded
on a 16Gb class 10 SD card offering loads of extra storage and very
fast read/write times. RRP on this is $699, however as part of the
trade in deal I can offer you a $250 discount so the price would be
$449 and this comes with a 12 month warranty.</p>
<p>Please let us know what path you wanted to take.</p>
<p>Best Regards,<br>
-tech support</p></div>Tech Support 9tag:support.vms4x4.com,2011-07-06:Comment/271828962013-06-12T01:04:05Z2013-06-12T01:04:05Z500s Screen Issue<div><p>Thank you for the information<br>
Its very disappointing for me to have a broken screen especially
given the limited use the unit has had over the last couple of
years, I thought I was buying a quality product, it does make me
nervous about investing any more money on a VMS product.<br>
If I was to go for the T700 upgrade would my existing rear camera
set up plug directly into the new unit?<br>
If I opted for a replacement screen would it be a new screen or a
screen from another faulty unit.?</p>
<p>thanks and regards<br>
Russell</p>
<hr>
<p>From: Tech Support 9 <a href=
"mailto:tender2+db1ca218e7974be990e98f19d5df3dee12c5c1185@tenderapp.com">
tender2+db1ca218e7974be990e98f19d5df3dee12c5c1185@tenderapp.com</a></p></div>RUSSELL SNELLtag:support.vms4x4.com,2011-07-06:Comment/271828962013-06-14T06:35:20Z2013-06-14T06:35:20Z500s Screen Issue<div><p>HI Russell</p>
<p>It really is most odd to have a screen fault, I have seen a few
where the screen has been broken (one was in a customers suitcase
and got broken, that's airport baggage handling for you!).</p>
<p>Yes the rear camera would work fine with the new unit (same plug
for all our portable units).</p>
<p>The screen would be from a refurbished unit, as we are unable to
source new screens I'm afraid. However the replacement screen in
your new unit is soak tested for a couple of days to ensure that
all is working fine.</p>
<p>Kind regards<br>
-tech support</p></div>Tech Support 12tag:support.vms4x4.com,2011-07-06:Comment/271828962013-06-20T01:27:08Z2013-06-20T01:27:08Z500s Screen Issue<div><p>Hello<br>
Would you please advise me on what I need to do to get my screen
replaced.</p>
<p>thank you<br>
Russell</p>
<hr>
<p>From: Tech Support 12 <a href=
"mailto:tender2+db1ca218e7974be990e98f19d5df3dee12c5c1185@tenderapp.com">
tender2+db1ca218e7974be990e98f19d5df3dee12c5c1185@tenderapp.com</a></p></div>RUSSELL SNELLtag:support.vms4x4.com,2011-07-06:Comment/271828962013-06-20T04:34:29Z2013-06-20T04:34:29Z500s Screen Issue<div><p>Hi Russell</p>
<p>What you will need to do is go to our home page <a href=
"http://www.vms4x4.com">www.vms4x4.com</a> and under the support
tab, you will need to log a warranty request. Once the request has
been lodged, within 1-2 days you will received an r/a number and
approval to send your unit back.</p>
<p>Kind regards<br>
-tech support</p></div>Tech Support 12tag:support.vms4x4.com,2011-07-06:Comment/271828962013-06-23T05:10:10Z2013-06-23T05:10:10Z500s Screen Issue<div><p>Hello<br>
Unfortunately for me the unit is out of warranty, do I still need
to log a warranty request.</p>
<p>thank you <br>
Russell</p>
<hr>
<p>From: Tech Support 12 <a href=
"mailto:tender2+db1ca218e7974be990e98f19d5df3dee12c5c1185@tenderapp.com">
tender2+db1ca218e7974be990e98f19d5df3dee12c5c1185@tenderapp.com</a></p></div>RUSSELL SNELLtag:support.vms4x4.com,2011-07-06:Comment/271828962013-06-24T01:50:27Z2013-06-24T01:50:27Z500s Screen Issue<div><p>Hi Russell</p>
<p>Yes still log a warranty request, we just use the warranty
system to track the item to be honest, it's just easier (both for
you and me) to use that and provides tracking for the unit and then
everyone knows what's going on with it and where it is.</p>
<p>Kind regards<br>
-tech support</p></div>Tech Support 12tag:support.vms4x4.com,2011-07-06:Comment/271828962013-07-24T02:46:48Z2013-07-24T02:46:48Z500s Screen Issue<div><p>Hello<br>
<br>
I have posted the unit (July 18) showing
RA30005678.<br>
I'm after option 2 - new screen and map updates.<br>
How do I pay for this and when can I expect my unit returned.<br>
<br>
thanks<br>
Russell</p>
<hr>
<p>From: Tech Support 12 <a href=
"mailto:tender2+db1ca218e7974be990e98f19d5df3dee12c5c1185@tenderapp.com">
tender2+db1ca218e7974be990e98f19d5df3dee12c5c1185@tenderapp.com</a></p></div>RUSSELL SNELLtag:support.vms4x4.com,2011-07-06:Comment/271828962013-07-25T02:12:22Z2013-07-25T02:12:22Z500s Screen Issue<div><p>Hi Russell</p>
<p>Work is all done, and everything checks ok, all tests a
pass.</p>
<p>Please find attached the invoice, once the monies have cleared
we'll ship out the unit back to you.</p>
<p>Kind regards<br>
-tech support</p></div>Tech Support 12tag:support.vms4x4.com,2011-07-06:Comment/271828962013-07-25T11:56:18Z2013-07-25T11:56:18Z500s Screen Issue<div><p>Thanks<br>
Paid by Electronic Funds Transfer<br>
Rec No 7253 1649602.</p>
<p>regards<br>
Russell</p>
<hr>
<p>From: Tech Support 12 <a href=
"mailto:tender2+db1ca218e7974be990e98f19d5df3dee12c5c1185@tenderapp.com">
tender2+db1ca218e7974be990e98f19d5df3dee12c5c1185@tenderapp.com</a></p></div>RUSSELL SNELLtag:support.vms4x4.com,2011-07-06:Comment/271828962013-07-29T01:28:31Z2013-07-29T01:28:31Z500s Screen Issue<div><p>HI Russell</p>
<p>Thanks for that, got the funds today and sending the unit back
to you today.</p>
<p>Kind regards<br>
-tech support</p></div>Tech Support 12