500s Screen Issue

Russell Snell's Avatar

Russell Snell

06 Jun, 2013 04:31 AM

Hello
I have a VMS 500s touring GPS running reversing camera, the screen has suddenly started showing only about 1/3 of the available area.
Essentially only the right hand third displays.
Any suggestions on what might be the issue and a guestimate of th ecost to repair.

thanks and regards
Russell

  1. 1 Posted by Tech Support 12 on 06 Jun, 2013 06:59 AM

    Tech Support 12's Avatar

    Hi Russell

    Any chance of a photo of this? almost sounds like a broken screen, however with a photo I should be able to tell.

    Kind regards
    -tech support

  2. Tech Support 12 closed this discussion on 06 Jun, 2013 06:59 AM.

  3. RUSSELL SNELL re-opened this discussion on 06 Jun, 2013 08:05 AM

  4. 2 Posted by RUSSELL SNELL on 06 Jun, 2013 08:05 AM

    RUSSELL SNELL's Avatar

    Hello
    photos of screen attached.

    The horizontal lines across the top have slowly appeared over the last 12 months or so (when switched on), just one to start with but every now and again another one appears. Does not impact the operation though.

    Attachment VMS03 shows the shutdown screen, the touch screen operation still works - at least on the section you can see.

    thanks and regards
    Russell

    ________________________________
     From: Tech Support 12 <[email blocked]>
    To: [email blocked]
    Sent: Thursday, 6 June 2013 4:59 PM
    Subject: Re: 500s Screen Issue [Problems #6008]

  5. Support Staff 3 Posted by Tech Support 9 on 06 Jun, 2013 11:12 PM

    Tech Support 9's Avatar

    Hi Russell,
    Thank you for the photo, you are right it looks like broken screen. We can offer you 3 options here:
    1: Replace the screen, it will be $149(including GST). (It will be free of charge if your unit is still within warranty)

    2:Replace the screen plus 2013 500S Upgrade Cards(RRP $199), for $248 so $100 off. The latest upgrade card come with
    •3 Years Free Map updates*
    •iGO Premium Street Navigation
    •The latest Navteq Street Mapping
    •VMS Off-Road 3.02 (Click here for specs)
    •16GB of storage, and boasts a Class 10 speed.
    •iTopo - Australia wide 4WD Maps
    •Gregory's Australia wide Touring Maps

    Or option 3: Trading your old 500S and upgrade to latest T700HDSII. The 700HDsII is a brand new unit, with a massive 7 inch screen, included is new street navigation software that is much more user friendly and more customisable to suit your preferences, along with upgraded street maps that have vastly improved coverage of both metro and country areas. There is also 3 years of free map updates for the street navigation (normally this is $49 a year). There is also improvements to the off road navigation software and more maps, over 1600 off road maps are also included, with excellent coverage of the Victorian high country (much in 50k or 25k), NSW topographic and Queensland topographic maps, giving excellent detail at the 1:25k scale for much of NSW and QLD. Also included is "on the road - Free campsites" that includes over 800 tried and tested free campsites Australia wide. This is all loaded on a 16Gb class 10 SD card offering loads of extra storage and very fast read/write times. RRP on this is $699, however as part of the trade in deal I can offer you a $250 discount so the price would be $449 and this comes with a 12 month warranty.

    Please let us know what path you wanted to take.

    Best Regards,
    -tech support

  6. Tech Support 9 closed this discussion on 06 Jun, 2013 11:12 PM.

  7. RUSSELL SNELL re-opened this discussion on 12 Jun, 2013 01:04 AM

  8. 4 Posted by RUSSELL SNELL on 12 Jun, 2013 01:04 AM

    RUSSELL SNELL's Avatar

    Thank you for the information
    Its very disappointing for me to have a broken screen especially given the limited use the unit has had over the last couple of years, I thought I was buying a quality product, it does make me nervous about investing any more money on a VMS product.
    If I was to go for the T700 upgrade would my existing rear camera set up plug directly into the new unit?
    If I opted for a replacement screen would it be a new screen or a screen from another faulty unit.?

    thanks and regards
    Russell

    ________________________________
     From: Tech Support 9 <[email blocked]>

  9. 5 Posted by Tech Support 12 on 14 Jun, 2013 06:35 AM

    Tech Support 12's Avatar

    HI Russell

    It really is most odd to have a screen fault, I have seen a few where the screen has been broken (one was in a customers suitcase and got broken, that's airport baggage handling for you!).

    Yes the rear camera would work fine with the new unit (same plug for all our portable units).

    The screen would be from a refurbished unit, as we are unable to source new screens I'm afraid. However the replacement screen in your new unit is soak tested for a couple of days to ensure that all is working fine.

    Kind regards
    -tech support

  10. Tech Support 12 closed this discussion on 14 Jun, 2013 06:35 AM.

  11. RUSSELL SNELL re-opened this discussion on 20 Jun, 2013 01:27 AM

  12. 6 Posted by RUSSELL SNELL on 20 Jun, 2013 01:27 AM

    RUSSELL SNELL's Avatar

    Hello
    Would you please advise me on what I need to do to get my screen replaced.

    thank you
    Russell

    ________________________________
     From: Tech Support 12 <[email blocked]>

  13. 7 Posted by Tech Support 12 on 20 Jun, 2013 04:34 AM

    Tech Support 12's Avatar

    Hi Russell

    What you will need to do is go to our home page www.vms4x4.com and under the support tab, you will need to log a warranty request. Once the request has been lodged, within 1-2 days you will received an r/a number and approval to send your unit back.

    Kind regards
    -tech support

  14. Tech Support 12 closed this discussion on 20 Jun, 2013 04:34 AM.

  15. RUSSELL SNELL re-opened this discussion on 23 Jun, 2013 05:10 AM

  16. 8 Posted by RUSSELL SNELL on 23 Jun, 2013 05:10 AM

    RUSSELL SNELL's Avatar

    Hello
    Unfortunately for me the unit is out of warranty, do I still need to log a warranty request.

    thank you 
    Russell

    ________________________________
     From: Tech Support 12 <[email blocked]>

  17. 9 Posted by Tech Support 12 on 24 Jun, 2013 01:50 AM

    Tech Support 12's Avatar

    Hi Russell

    Yes still log a warranty request, we just use the warranty system to track the item to be honest, it's just easier (both for you and me) to use that and provides tracking for the unit and then everyone knows what's going on with it and where it is.

    Kind regards
    -tech support

  18. Tech Support 12 closed this discussion on 24 Jun, 2013 01:50 AM.

  19. RUSSELL SNELL re-opened this discussion on 24 Jul, 2013 02:46 AM

  20. 10 Posted by RUSSELL SNELL on 24 Jul, 2013 02:46 AM

    RUSSELL SNELL's Avatar

    Hello
     
     I have posted the unit  (July 18) showing RA30005678.
    I'm after option 2 - new screen and map updates.
    How do I pay for this and when can I expect my unit returned.
     
    thanks
    Russell
     

    ________________________________
     From: Tech Support 12 <[email blocked]>

  21. 11 Posted by Tech Support 12 on 25 Jul, 2013 02:12 AM

    Tech Support 12's Avatar

    Hi Russell

    Work is all done, and everything checks ok, all tests a pass.

    Please find attached the invoice, once the monies have cleared we'll ship out the unit back to you.

    Kind regards
    -tech support

  22. Tech Support 12 closed this discussion on 25 Jul, 2013 02:12 AM.

  23. RUSSELL SNELL re-opened this discussion on 25 Jul, 2013 11:56 AM

  24. 12 Posted by RUSSELL SNELL on 25 Jul, 2013 11:56 AM

    RUSSELL SNELL's Avatar

    Thanks
    Paid by Electronic Funds Transfer
    Rec No 7253 1649602.

    regards
    Russell

    ________________________________
     From: Tech Support 12 <[email blocked]>

  25. 13 Posted by Tech Support 12 on 29 Jul, 2013 01:28 AM

    Tech Support 12's Avatar

    HI Russell

    Thanks for that, got the funds today and sending the unit back to you today.

    Kind regards
    -tech support

  26. Tech Support 12 closed this discussion on 29 Jul, 2013 01:28 AM.

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