touring 700 hd error message

matt's Avatar


01 May, 2013 10:42 AM

when i open the map or find i get a error message -
failed to open file : \ui_igo8/800_480/night/poi_mapclose.bmp exiting application

  1. 1 Posted by Tech Support 12 on 02 May, 2013 06:40 AM

    Tech Support 12's Avatar

    Hi Matt

    I'm really sorry to hear of the issues that you've been having.

    Our technical support team will need to have the unit assessed. What you will need to do is go to our home page and under the support tab, you will need to log a warranty request. Once the request has been lodged, within 1-2 days you will received an r/a number and approval to send your unit back for assessment. We will assess it and once actioned, send back to you. The turnaround time we estimate is 7 days.

    Kind regards
    -Tech support

  2. Tech Support 12 closed this discussion on 02 May, 2013 06:40 AM.

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