12v Charger has melted, vms keeps going in to sleep mode

Jake's Avatar

Jake

14 Sep, 2020 09:20 AM

So I've own my vms 700hdx for 3 days now,
It keeps going into sleep mode and won't stay on for longer then five mins,
After removing the vms to pack it up to bring back to the shop I noticed there was a hole that has melted the 12v charger that it came with,
Will be taking it back tomorrow and was wondering if anyone else has Incounted this problem.

  1. Support Staff 1 Posted by Tech Support 9 on 14 Sep, 2020 11:48 PM

    Tech Support 9's Avatar

    Hello,

    Yes, there has been an issue with some of the chargers shipped with the units.

    If you can provide your address details here, we will ship out a replacement, updated charger.
    A replacement form the store may have the same issue (and they no stocks currently)

    Regards,
    VMS support.

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