reversing camera not working at night

matthew's Avatar

matthew

19 Oct, 2018 10:32 PM

I have a VMS Touring 700 HDX with a reversing camera that's on permanently. It works fine during the day. At night its cut in and out.
Is there a fix?

  1. Support Staff 1 Posted by Tech Support 9 on 21 Oct, 2018 10:39 PM

    Tech Support 9's Avatar

    Hello,

    Does the camera "cut out" when your lights are turned on (at night?)
    Have you turned your lights on during the day to see if the camera cuts out?

    If so you will need to look at the power circuit for the camera.
    What vehicle is it installed into?

    Regards,
    VMS support.

  2. 2 Posted by Matt Williams on 23 Oct, 2018 04:05 AM

    Matt Williams's Avatar

    The cameras installed in a 2012 bt 50.
    Its only at night. The lights don't affected it.
    I've tested the power circuit.

    Sent from Outlook<http://aka.ms/weboutlook>

    ________________________________

  3. Support Staff 3 Posted by Tech Support 9 on 23 Oct, 2018 08:26 AM

    Tech Support 9's Avatar

    Hello,

    Is there NO picture at night (not working at all) or just no brightness. Have you run the 700HDX unit on batteries only in the cutout state?

    What time does it "cut out"? (not "at night")
    Have you run the vehicle during the day with your lights on for a period to see if the camera eventually cuts out?

    Otherwise, it is pretty weird that the camera would stop working at night time.

    Regards,
    VMS support.

  4. 4 Posted by Matt Williams on 24 Oct, 2018 03:19 AM

    Matt Williams's Avatar

    Hay,

    I'll drive at night for about 20 mins then the camera will cut out, sending the gps back to the first screen, then randomly after that.
    The GPS is powered of the same circuit as a the camera.
    Driving with the lights on in the day the camera works fine.

    Regards,
    Matthew.

    Sent from Outlook<http://aka.ms/weboutlook>

    ________________________________

  5. Support Staff 5 Posted by Tech Support 9 on 24 Oct, 2018 10:25 PM

    Tech Support 9's Avatar

    Hello Matthew,

    Have nothing else for you, sorry.
    Only, as asked before, have you operated the 700 HDX unit on batteries when the camera image cuts out?

    Do you have the 700 HDX unit displaying the camera image all the time?

    Regards,
    VMS support.

  6. 6 Posted by Matt Williams on 25 Oct, 2018 07:28 AM

    Matt Williams's Avatar

    Hey,

    I'll try the gps on batter next time I drive at night.
    The gps displays the camera all the time and works fine during the day.

    Regards,
    Matthew.

    Sent from Outlook<http://aka.ms/weboutlook>

    ________________________________

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